Your guests are tweeting, checking in, reviewing and discussing your brand 24 hours a day, 7 days a week, 365 days a year. This is social media, and you need to understand it. Monitoring, analyzing and tapping into these discussions have become critical to protecting your brand on the web and off. This cannot be done without a combination of the right tools applied the right way and reviewed by experts. This is where The Customer Connection comes in!

Evaluation – $200
TCC will evaluate your current interactive presence—from your website, blog and traffic solutions, to your use of social media, video marketing and email strategies. During a one-on-one call we will walk you through our discoveries and provide honest feedback & recommendations! The purpose of the call is to show you how to consolidate your efforts and maximize your results!

Technical Set-Up – $300
The Technical Set-up Package includes set up of: up to three profiles of your choice and basic networking of these profiles to your blog or website. We’ll review our work over the phone and provide a document of best practices. If you are upgrading from the Evaluation, we’ll implement all of our recommendations.

Should you upgrade from the evaluation and technical setup we will implement any recommendations we make free of charge.

Management Packages (minimum 3 months)

Regardless of the level of future engagement, TCC recommends starting with the Appetizer Program for the first 3 months. This stage is essential in understanding the brand.

Appetizer Package – $400/month
The Appetizer Package will provide you with 1-2 status updates per day (copy provided by client) on 2-3 networks, deletion of unwanted spam, accepting friend requests, following back & basic profile management. TCC also provides alerts to any potential customer satisfaction issues or success stories.

Main Course Package – $750/month The Main Course Package includes ALL of the above. This is full service package where TCC assist you with content creation & distribution, audience building & reputation management on 3 or more networks.

Special Event Package – $2000 & up/month
Do you have a large following already? The Special Event Package is a custom package is a custom solution created for multiple units. In this package we will work closely with your marketing team to develop & manage your online presence across the social web. Features include: audience building, reputation management, content distribution, customer service, blog management & more.

A La Carte

Facebook Fan page with 1 custom tab – $150

24×7 Twitter Updates – $200/month (included in Main Course and Special Event Packages)

Fan or Follower Acquisition - $300/month (included in Main Course and Special Event Packages)